The fake persuaders

Corporations are inventing people to rubbish their opponents on the internet

George Monbiot- The Guardian

Tuesday May 14, 2002

Persuasion works best when it's invisible. The most effective marketing worms its way into our consciousness, leaving intact the perception that we have reached our opinions and made our choices independently. As old as humankind itself, over the past few years this approach has been refined, with the help of the internet, into a technique called "viral marketing". Last month, the viruses appear to have murdered their host. One of the world's foremost scientific journals was persuaded to do something it had never done before, and retract a paper it had published.

While, in the past, companies have created fake citizens' groups to campaign in favour of trashing forests or polluting rivers, now they create fake citizens. Messages purporting to come from disinterested punters are planted on listservers at critical moments, disseminating misleading information in the hope of recruiting real people to the cause. Detective work by the campaigner Jonathan Matthews and the freelance journalist Andy Rowell shows how a PR firm contracted to the biotech company Monsanto appears to have played a crucial but invisible role in shaping scientific discourse.

Monsanto knows better than any other corporation the costs of visibility. Its clumsy attempts, in 1997, to persuade people that they wanted to eat GM food all but destroyed the market for its crops. Determined never to make that mistake again, it has engaged the services of a firm which knows how to persuade without being seen to persuade. The Bivings Group specialises in internet lobbying.

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